FAQs

When will I receive my box? 

All orders typically ship out 1-3 business days after order confirmation. Customers can expect subscriptions to renew each month on the day their original subscription was purchased.

How do I update or change my shipping address?

You can add a new address or update your default shipping address at any time by logging into your account.

What do I do if I get the error message 'no account is found with this email address'?

If you receive this error, please contact us using the form on the Contact Us page, and we can send you the account setup email invite associated with your name and email. 

How do I care for my pasties?

To prolong your pasty's lifespan and maximize stickyness, we recommend sticking your pasties sticky-side down on the pasty domes and placing them into the pasty case for storage.

Can I wash my pasties?

Washing your pasties may shorten their stickyness lifespan, however our pasties are washable! We recommend hand-washing with warm water and hypoallergenic soap if needed. 

What if I lose my pasty case?

If you need (or just want) a new pasty case - add a singular case to your cart for a one-time order added on to your regular monthly subscription. Pasty cases ship free with subscriptions.

What is the difference between a one-time order and subscriptions?

A single order can be placed at any time with no commitment and a single pair of pasties will be sent straight to your door. 

Subscribers will receive one or two pairs of pasties each month without the need to constantly manage their order. Subscribers also receive a free pasty case with their first order. Subscriptions may be upgraded, downgraded, or cancelled online at any time so you don't need to worry about relying on our customer service to process your subscription change.  

How do I upgrade / downgrade my subscription package?

You can make changes to your subscription at any time by logging into your Pasted Nip account and selecting 'Manage Subscription.'

How do I cancel my subscription?

We hate to see you go! But if you would like to cancel your subscription you may do so by logging into your Pasted Nip account and selecting 'Manage Subscription.'